Greycoat Lumleys client is a global high-end Interior Design studio based in central London, that creates exceptional spaces worldwide. They are looking to recruit a Front of House Executive to join their fast paced and busy studio to support the Operations department. The responsibility of a Front of House Executive is to maintain the high standards and smooth-running of front of house, oversee the administrative activities that facilitate the active office, proactively improve current processes and reactively problem solve day to day demands in a fast paced environment. It is important that the candidate is always well presented, positive and career driven.
Key Responsibilities
Reporting to the Operations Manager
Ensuring the Front of house areas are always immaculate and Studio standards maintained.
Answer telephone, screen and direct calls as well as take and relay messages.
Dairy and meeting room management, allocation, coordination, catering.
Setting up meeting spaces and provide technical support.
Meeting and greeting clients, announcing their arrival, escorting them to meeting rooms and provide refreshments though out the day for clients.
Maintain awareness of staff movements, managing who enters the premise.
Monitor the status of meeting room equipment to ensure it is always in good working order.
Keeping on top of stock levels, ordering supplies, gifts and tracking receipts.
Liaising with external clients/suppliers over email, phone and face to face.
Organise transport for employees and outward-bound couriers.
Receive, sort and distribute post/parcels.
Assist and support the Operations and HR Director with admin duties in, Health and Safety, HR, operations projects, file management and general upkeep of the department.
Updating and improving operation system’s, paperless solution, project management and ensuring smooth running of the office.
Supporting the CEO and Partner with EA duties including making hot drinks throughout the day.
Other as hoc duties such as procurement, marketing, sports and social/wellbeing and events organisation support.
Providing hospitality services for all client and director level meetings
Assisting global offices with operational tasks such as ordering supplies, shipments of parcels, etc
Responsible for inventory management, such as stationary, sundries, ensuring that the process of purchasing stock runs smoothly and cost-effectively by anticipating resource requirements and keeping supplies in balance with demand.
Managing the travel booking services for the company, in collaboration with the Operations Manager and the Head of Operations
Act as a First Aider in emergency situations for the London office
Creating and overseeing the social activities planning calendar.
Desired Skills:
Experience working within an office environment, administrative role and/or front of house.
Excellent verbal communication skills with a good telephone manner and previous experience of switchboard operation
Familiarity with the use of office equipment i.e. scanners photocopiers
Good written skills, computer literate with experience of word processing, (Microsoft Office Suite) combined with ability to acquire other skills as necessary e.g. databases and in house CRM systems.
Good interpersonal skills, ability to work on own initiative and take responsibility where necessary and to work as part of a team.
Ability to work to a high standard and while under pressure.
Positive attitude, well presented and strong work ethic