Host / Hostess Job (European Circuit only) (ID: 117467)
Greycoat Lumleys has the pleasure of working with one of the world's leading catering companies to supply their staff for their F1 contract. This is a very exciting opportunity for an Assistant Logistics Manager to join the team.
The Host/Hostess plays a crucial role in delivering exceptional customer service and ensuring that guests have a memorable experience at Formula 1 events.
Provides top-tier service to VIP guests, sponsors, and corporate clients at Formula 1 events. Working in exclusive hospitality areas such as paddocks, suites, and private lounges, the host ensures that all visitors experience high standards of comfort, hospitality, and engagement during race weekends. The role demands excellent interpersonal skills, attention to detail, and the ability to handle a fast-paced environment with professionalism.
Key accountabilities
Guest Reception and Engagement:
Greet VIPs, guests, and clients warmly upon arrival and escort them to their assigned areas.
Provide a welcoming and friendly atmosphere to ensure guests feel valued and comfortable.
Ensure that guests are seated and attended to promptly in the hospitality suites or viewing areas.
Manage seating arrangements, ensuring a seamless experience during meals or events.
Providing Information:
Offer detailed knowledge about the event schedule, race information, and available services.
Answer guest queries about the Formula 1 event, including logistics, hospitality offerings, and race-related details.
Liaise with the catering team to ensure guests are provided with food and beverages promptly.
Monitor and assist with serving food, refreshments, and any special dietary requests or preferences.
Guest Relations and Problem Solving:
Handle any guest issues or special requests quickly and efficiently to ensure their experience remains positive.
Manage high-profile clients and resolve any concerns in a discreet and professional manner.
Collaboration with Event Staff:
Work closely with other event staff, including security, catering, and event management teams, to coordinate hospitality services smoothly.
Ensure that all areas of hospitality adhere to company standards and health & safety regulations.
Event Setup and Maintenance:
Assist with the setup and maintenance of the hospitality area, ensuring it remains clean, tidy, and visually appealing throughout the event.
Ensure that all guest amenities are stocked and available.
Feedback Collection and Reporting:
Gather feedback from guests about their experience and report it to the event management team.
Contribute to the continuous improvement of hospitality services by providing insights and suggestions.
Person specification
Essential
Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to work under pressure in a fast-paced, high-profile environment.
Flexibility and the ability to adapt to different client needs.
Previous experience in luxury hospitality, event management, or customer service is preferred.
Adhere to uniform and presentation standards as per the dress policy and champion this within the team and always ensure immaculate appearance.
Ability to be flexible and willingness to travel as role requires
Desirable
Additional languages
Experience working in VIP Hospitality environment.
WSET & Food Safety Qualifications
Salary - £14,600 gross for the summer contract – please note this is for a summer contract
Start – May 2025
Responsible Consultant – diana@greycoatlumleys.co.uk